I don’t think I have to tell you that a lot has changed in
the world at large in the last couple of years due to COVID-19. In some way, every person on this planet has
been affected. This is true of any
individual all the way up to a large corporation like Disney. In this post, we’re going to take a look at
how things operated before the pandemic, and what, if any, changes have taken
place in the aftermath.
Magical Express:
Previously – Disney’s Magical Express was a “free” service
for on property guests, taking them from Orlando International Airport (MCO) to
their resort and even taking their bags separately so they could bypass the
baggage claim.
Currently: Ending permanently
I wrote at this more in length in a previous post but this service is ending as of 12/31/21. When Walt Disney World shut down in March
2020, obviously this service wasn’t being used. Upon reopening in July 2020,
Magical Express reopened as well, but without the baggage delivery service.
This could certainly have been related to Covid, as it involved different hands
touching bags. The ending of the service
in totality is harder to explain. My
understanding is that this service was coming to an end anyway as Disney’s
contract with Mears expired. The
pandemic was a decent excuse to quietly shut this down but it was clearly just
a money saving tactic by the company that might hurt them from a guest
experience perspective in the long run.
The Magical Express has since been "replaced" by a couple of third party shuttle services. See this post for more information.